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Returns, Refunds and Right of Withdrawal
Returns and Refunds Management
Return Policy
The buyer has the right to request a return, without specifying the reason, no later than 14 days after receiving the package.
The products to be returned must be shipped in their original condition, complete with all packaging, accessories and freebies. Furthermore, they must not show signs of wear or damage. ù
Non-returnable items
- Customized or made-to-measure items (custom rings and bracelets) are not subject to the right of withdrawal pursuant to art. 59 of the Consumer Code:
"The right of withdrawal referred to in articles 52 to 58 for distance contracts and contracts negotiated outside of commercial premises is excluded in relation to: c) the supply of goods made to measure or clearly personalized;"
- Furthermore, plated copper jewelry may undergo an oxidation process over a variable time that may depend on: skin pH, prolonged contact with water, perfumes, creams and alcoholic solutions. Due to the natural oxidation process of copper (which is always specified in the description of each product and on the site itself), Wu Lab assumes no responsibility and these items are not subject to the right of return.
- Products marketed as crystals, minerals, and natural stones are natural elements and may exhibit differences in color, shape, size, inclusions, veining, and aesthetic characteristics compared to the photographs published on the site. These differences do not constitute a defect or non-conformity of the product.
Cost of Return
Shipping costs are the responsibility of the buyer.
Return Procedure
To exercise your right of withdrawal:
- Complete the Return Request found at the bottom of the home page of our website www.wulabshop.com.
- Wait for Confirmation: Once your request is received, you will receive a return confirmation and instructions via email.
- Ship the package within 14 days of Confirmation: use a courier of your choice to ship the package to our address, provided it is traceable, and keep a copy of the shipping receipt signed by the courier.
Wu Lab di Calcagno Vivian
Via Chiesa 114/2
35014, Fontaniva
PADUA (PD)
Refund
Once the goods have been received and verified as compliant, the amount will be refunded to the payment method used for purchase within 14 business days of receiving the return.
Shipping paid at the time of ordering will be refunded only if all purchased items are returned.
Returns for Damaged or Defective Merchandise
In the event of damaged or defective merchandise, you can request a refund or replacement by completing the request form at the bottom of the homepage www.wulabshop.com, specifying the damage or defect.
If the defect is proven, it is our responsibility to guarantee a full refund, repair, or replacement, which will be handled entirely at our expense.
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